Khaleeji Bank's Business Continuity Plan
At Khaleeji, we are committed to ensuring that our banking, investment and financial services continue without interruption – even during unforeseen events. Our Business Continuity and Resilience framework is designed to keep your accounts safe, your transactions flowing, and your trust intact.
1- Our Commitment
- Safeguard the interests of customers, employees, and stakeholders in any disruption.
- Restore and resume critical operations as promptly as possible.
- Provide transparency and communication during disruptions.
- Continuously test, review, and improve our plans to meet evolving threats and regulatory expectations.
2- Our Business Continuity & Resilience Approach
| Pillar | Description |
| Risk Assessment & Business Impact Analysis | We routinely identify potential threats (natural disasters, cyber incidents, utility failures, pandemics) and evaluate their impact on our processes. |
| Preventive & Mitigating Controls | Appropriate safeguards (redundant power, backup sites, network segmentation, alternate suppliers) are in place to reduce probabilities or severity of disruptions. |
| Recovery Strategies & Alternate Sites | For each critical function, we have predefined recovery options — whether via alternate branch locations, remote workforce, or cloud-based infrastructure. |
| Data Backup & Restoration | Key systems and records are backed up in geographically distant locations. Restoration plans are regularly tested. |
| Communication & Notification | We maintain multiple lines of communication (SMS, email, website, social media) to inform customers, staff, vendors and regulators during incidents. |
| Dependency Management | We monitor key third-party service providers and suppliers, we have plans to manage supplier failures or disruptions. |
| Crisis & Incident Management | A governance team is appointed for rapid decision-making, escalation, and coordination. |
| Testing, Training & Drills | Periodic simulations, tabletop exercises, and staff training ensure readiness. |
| Regulatory & Stakeholder Reporting | We ensure compliance with regulatory requirements. Timely reporting to relevant authorities and stakeholders is a priority. |
| Continuous Improvement | Post-incident reviews and audits feed into plan updates and enhancements. |
3- What You Can Expect During Disruptions
- Alternate Locations & Systems: If one of our branches, data centers, or service centers is impacted, operations may seamlessly shift to alternate locations or remote capabilities.
- Re-routing of Communications: Calls to affected branches will be re-routed to functioning units or call centers. Our website and mobile app will display status updates and instructions.
- Access to Your Accounts: Even during major events, our aim is to let you view balances, make transactions, and access funds with minimal delay. Some non-critical services might experience temporary constraints.
- Continuous Updates: Regular updates will be shared through our website, mobile app, and official social media channels.
- Transaction Delays May Occur: While we endeavor to return to full operation quickly, there may be short delays for non-critical transactions.
4- Varying Levels of Disruption
We recognize that disruptions may differ in scale. Here’s how we plan to respond:
- Local / Single-site Incident: We shift operations internally or alternate nearby branches or remote staff to maintain continuity.
- Regional / Multi-site Incident: We may relocate operations to offices or data centers outside the affected region. Cross-site backups and redundancy support such transitions.
- Widespread / National Incident: We leverage remote banking, cloud infrastructure, and inter-region coordination to sustain critical services.
Regardless of scale, Khaleeji’s goal is to resume operations as swiftly and effectively as possible.
5- Important Disclosure & Limitations
While Khaleeji makes every effort to maintain continuous operations, certain limitations apply:
- Events beyond our control (natural disasters, severe infrastructure breakdowns, major cyberattacks) may cause temporary service interruptions.
- Access to third-party systems may constrain certain services beyond our direct control.
- Some non-critical services may be deprioritized temporarily to focus resources on core, customer-facing functions.
- Recovery timelines will depend on the severity, scale, and nature of the event.
- Transactions may be delayed or queued during high-stress periods.
By engaging with Khaleeji’s services, you acknowledge and accept that interruptions, though managed and minimized, may occasionally occur.
Contact Us & Stay Informed
If you have any questions or wish to understand more about our resilience capabilities, you can reach out via:
Phone: 17540054
Email: info@khaleeji.bank
Website Updates: Our official site will post relevant announcements during disruptions.
Frequently Asked Questions (FAQ)
Q: Will I lose access to my funds during a crisis?
A: No – we design our recovery plans to ensure access to deposit balances and payment capabilities remain active as early as possible.
Q: How will I know if a branch is closed temporarily?
A: We will post notices on our website, app, social media, and redirect phone calls to open branches.
Q: Can I transact via mobile or internet banking during a disruption?
A: Yes – those channels are prioritized in our plans, though certain features may be unavailable until systems fully recover.
Q: How often do you test this plan?
A: We conduct regular tabletop drills and annual full-scale exercises, and update the plan based on lessons learned.
Q: Who governs the BCP / resilience program?
A: A dedicated Resilience Steering Committee, chaired by a senior executive, oversees risk assessment, strategy, testing, and continuous improvement.